Store Policy

If you’re anything less than thrilled with your purchase, please contact us at returns@hivernage-nyc.com

We’ll gladly accept the return of any purchase, so long as it’s received back in our offices within 15 days of delivery, in its original condition and suitable for resale. Unfortunately we cannot offer credit back to your original credit card but will issue credit to be used on our website within 12 months.

Please note that original shipping charges and return shipping charges will not be included in the credit.

If you receive products which were damaged in transit, we must be notified within 48 hours of delivery. Please retain all packaging materials so that we may successfully file an insurance claim on your behalf.